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BlackBerry Intellisync error: 'A Lotus Notes error has occurred. Please see log for details.'

Expert Valerie Wang helps a Lotus Notes Domino administrator troubleshoot the BlackBerry Intellisync error: "A Lotus Notes error has occurred. Please see log for details."

Upon syncing my BlackBerry 7290 mobile device with my Lotus Notes Release 6.5 calendar, I received an Intellisync error: "A Lotus Notes error has occurred! Please see log for details."

When I view the log through the Desktop Manager, it gives me this: "Internal error #4238. Translation Canceled."

I have absolutely no clue what is causing this BlackBerry Intellisync error. I've uninstalled and reinstalled everything that I can think of: Desktop Manager 4.0, BlackBerry OS 4.0, and even Lotus Notes itself. I'm at the point where I'm wondering if the mail file (.nsf) may be corrupt. I can't see any Lotus Notes calendar entries that look unusual though, so I'm at a loss. Could you please advise?

VIEW MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A.

In a case like this, I'd recommend contacting support. One item that might help would be using over-the-air synchronization, rather than relying on the Desktop Manager -- if that's an option for you.

MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:

This boils down to a resource sharing issue. I believe it can be resolved by closing down Lotus Notes and leaving only the Desktop Manager open, while simultaneously synchronizing it.
—Arne H.

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Related information from SearchDomino.com:

  • Learning Guide: Wireless Integration Development
  • Reference Center: Lotus Notes Domino and mobile devices
  • This was last published in August 2007

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