Q

Common support mail ID not shown to recipient

When I log into my personal mail box, I get access to my company's common supported mail box. The problem is the mail ID, or address, that is displayed at the receiving end while sending mail from a Lotus Notes application via Visual Basic 6.0 code.

Through the VB 6.0 code, when I am logged into the common mail box, I can read the mail and send a reply. But at the receiving end, the person sees "from: my personal mail address" instead of the common support mail ID.

How can we get the common support mail ID to show at the receiving end, using Lotus Domino Object classes?

By design, Lotus Notes uses the sender's ID to send all mail. To get this to use the ID of the standardized support mail, you need to do two things.

1) Change all the send functionality so that the documents aren't sent but flagged as "Ready to send."

2) Create an agent to run on all new or modified documents, or to run every half hour, to send all documents marked as "Ready to send" and change the "Ready to send" flag to "Sent."

The agent should be signed by the ID of the shared Mailbox so that the mail will have that ID as the sender.

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This was last published in June 2005

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