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Forwarding e-mail from generic mailboxes

Regarding your article, "The dangers of 'dummy' e-mail accounts," I'm glad to say that we have gotten away from the generic accounts and are using mail-in databases in almost every case. However, we have one instance where the requirements include a need for the personnel accessing the box to forward the messages manually to the final recipient. They want the return address for these forwards to be the generic box. Currently, they must log in as the generic user to access the box and forward their mail so that the return address is correct. I would prefer to do this differently for the reasons given in the article. How can we do this and have the correct return address? Thanks.
I suspect that you could do this without logging in as the generic user, but I cannot be certain without trying it. You might be able to manipulate the mail fields in a special location document used just for this purpose. Or you might be able to write a script agent that manually constructs the mail forward, with the return address you want.

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This was last published in October 2004

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