Q

Getting error after upgrade, and How can I remove saved password after Rightfax installation

Recently, we upgraded our Domino from our old server to a new one. So we installed Domino on new server, took a backup from the old server and restored.

We have also installed Rightfax in the new server. At present, I'm facing two issues.

  1. I keep getting the following error in the server log:
    12/21/2003 11:28:55 AM Error locating an Address Book entry for Certifier /OU=OU_NAME/O=ORGRANISATION: Entry not found in index
    I checked the complete forum for any clue, but in vain. This error wasn't occurring in the old server. How to get rid of this?

  2. During installation of Rightfax, a particular user called FAX ROOM was configured in Notes client as part of the installation. Then afterwards, Notes client doesn't prompt for a password at all. Whenever a new location with a different ID is chosen, Notes retains the old password. How can I remove the "saved password"?
Thanks in advance for any help.
  1. When you did the restore, did you overwrite the system databases? In other words, did you replace the new names.nsf with the old one? This could be a problem if the new server is running a later version of Domino.

  2. Are you sure that Notes is switching IDs, connecting to a server with the new ID, but not prompting for the new password? It is hard to believe this is happening, since it would be a complete failure of the Notes security method. If so, let me know.

This was first published in January 2004

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