Try these steps (in order of extremity), and stop once the problem becomes resolved.
- Opening the database from another client or even directly from the server's client. If the documents are visible, it is most likely a local Notes client cache problem. Delete Cache.dsk.
- Rebuild -- locally -- the view from the Notes client ([Shift] + [F9]).
- Rebuild -- locally -- all the database views ([Ctrl] + [Shift] + [F9]).
- Run Fixup on the database.
The one issue I have with your question is that "several" of your users are experiencing this problem. If this is the case, and the users are all located on the same home server, I would be taking a good look at the mail template on that server to make sure there aren't any corruptions in the design elements in the template.
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