Ask the Expert

Modifying design of names template for upgrade

My company is currently using Notes/Domino 6.02 and I'm planning to upgrade to 6.5.3. However, I'm having trouble when it comes to modifying the design of the names template, since my previous administrator/developer modified it. How can I modify the new template with the old design?
This problem comes up often. I suggest reverting to the "standard" mail template during the upgrade. Make sure everything is working right. Then create a new custom template, like this:
1) Make a copy of the standard template.
2) Apply the custom changes to this copy of the standard.
3) Test the new template on some test users.
4) Apply the custom template to all users.

Do not try to modify your existing custom template with Lotus's latest changes. You should start with Lotus's, then add your changes. Even better, to avoid this problem in the future, don't use custom mail templates.

This was first published in June 2005

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