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Outlook on client machine won't connect to Domino server

A client in my company wants to connect to my Domino server via Outlook Express as client software. I understand I have to configure this user's Person document in the public address book to use this service. My Domino server is running POP3/IMAP service without any problem. When I install Outlook Express on the server machine for this user, I can retrieve mails using Outlook Express easily; however, when I try to install the Outlook on the client machine, I can't connect to the server. The network connection is all right since I can ping the server with no concern. Could you please tell me where I went wrong? Thanks in advance for your help.
Without seeing the precise configuration, it is difficult to tell, but my best advice to try is to go to Tools --> Options in Outlook 2000, select the "Mail Services" tab and click the "Reconfigure Mail Services" button. If the "Internet Mode" radio button is not selected, switch to it and the DLLs that support IMAP will be installed. Again, this is just a first guess with limited information. If you are dealing with Outlook XP, or you are already in Internet mode in Outlook 2000, then I would have to see your actual configuration to be of any more assistance.

This was first published in October 2003

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