Q

What to do with old employees mailboxes

Sometimes we have important employees who resign. I am wondering, what is the recommended way to deal with mails they receive after they have left. We cannot use their Mail account or profile because these are deleted due to licensing issues.

Can one setup a new mail account called "leavers.nsf" where all of the new received mails are routed? Do you have any ideas how to deal with this?

View member feedback to this Ask the Expert Q&A.

This has been a debate for many a year. Some people leave the person in the directory and monitor their mailbox. Others set up an out of the office agent for a month or so telling people the person is gone and to contact someone else. Others move the record over as a mail-in database. The choice is yours.

MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:

We create a Group in the Public Address Book with the same name as the departed person, and include in that group only those current employee(s) whoneed to handle these e-mails.

—D. Koch

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This was first published in March 2005

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