Ask the Expert

Why aren't messages sent from Webmail reaching their recipients?

I have a top executive that uses Webmail and on several occasions has sent something that has not reached its recipient. She is ready to have me disable the service for the entire agency because it's not "reliable." I do not have any explanation for her. She's on a later version of R5.

We aren't going to iNotes because we are a 50/50 Mac/PC shop and iNotes doesn't work on the Mac. I did find one Technote on the issue, but unfortunately this is not a user I can quiz that thoroughly.
You are correct that the problem reported in this Technote would require some careful quizzing of the user or looking over her shoulder as she works. And most likely a user who makes this mistake won't quite remember it later on.

You should point out to the executive (although she won't want to hear this) that current Internet e-mail is not a reliable mechanism. No message is guaranteed to be delivered. Anyone who absolutely counts on Internet mail as a reliable delivery method is making a mistake.

Having said that, e-mail works pretty well. If she is getting fairly regular "dropped" mails, something is indeed wrong. It is just hard to say what it is without watching the user work. Best of luck.

This was first published in May 2003

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: