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      • Computer Weekly networking case studies

        Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

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      • Contact center technology today requires a new approach

        In customer service, managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve had readily accepted this rule, drilling down on customer experience management strategies that effectively deal with the many methods of communication available to customers today. It's not about the technology -- though, that is indeed an important factor to the CEM equation. Rather, successful customer service today is about strategy; it's about how to ensure customers are satisfied at each and every turn, whether it's via iPhone, Microsoft Surface or via email.

        To that end, this three-part guide will focus on the steps that companies need to start making in order to keep up with the ever-growing e-commerce industry. First, readers will get a comprehensive guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next, Albert McKeon, former associate news and site editor for SearchCRM, offers an in-depth explanation -- and argument -- for taking an outside-in approach to contact center technology. Finally, we close with a look at where tomorrow's CEM technology is heading.

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      • Special Report on VDI

        The articles contained here were written by Brian Madden, the fiercely independent thought leader in the world of virtualisation and mobility management. Along with his co-author Gabe Knuth, Brian is responsible for both “The VDI Delusion” and “Desktops as a Service” books – considered to be the most reliable sources of information on battling today’s technology pain points.

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      • Confront the problem with healthcare data storage

        State and federal data-retention regulations and an ever-increasing volume of data -- with imaging data as the biggest culprit -- are creating a big storage dilemma for many healthcare providers. Providers are required by law to store patient data for years and, in some cases, decades -- even though it's likely they will never give many pieces of data a second glance.

        So how to make room for the ever-growing mountains of healthcare data? Start with this three-part guide. Inside, our health IT experts outline useful tips for every step of the data management process. Readers will gain insight on the differences between data archiving and data backup as well as expert advice on storing and managing imaging data for the long term.

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Featured E-ZINES on searchDomino.comView all >>

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • Network Evolution

    Network Evolution magazine keeps IT professionals up-to-date on next-generation IT enterprise networking.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchDomino.comView all >>

  • Computer Weekly networking case studies

    Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

  • Contact center technology today requires a new approach

    In customer service, managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve had readily accepted this rule, drilling down on customer experience management strategies that effectively deal with the many methods of communication available to customers today. It's not about the technology -- though, that is indeed an important factor to the CEM equation. Rather, successful customer service today is about strategy; it's about how to ensure customers are satisfied at each and every turn, whether it's via iPhone, Microsoft Surface or via email.

    To that end, this three-part guide will focus on the steps that companies need to start making in order to keep up with the ever-growing e-commerce industry. First, readers will get a comprehensive guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next, Albert McKeon, former associate news and site editor for SearchCRM, offers an in-depth explanation -- and argument -- for taking an outside-in approach to contact center technology. Finally, we close with a look at where tomorrow's CEM technology is heading.

OTHER FEATURED E-HANDBOOKS