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Sounds like you may be one of the people who missed passing one of the required Web electives to update your certification to R5. If you are, there is not much you can do at this point and you will have to start with the certification path with ND6/6.5 or ND7.
But just in case you may have passed this, and can't remember, drop a note to certification@lotus.com with your full name and ask us to check for you. Sometimes candidates have more than one ID number (used more than one testing vendor) and a simple consolidation of records will solve the problem. Good luck!
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