He took over from Al Zollar as head of Lotus Software in 2003.
Goyal is highly-educated and accomplished in technical realms, and has increasingly worked at ensuring that engineering technologies contribute to IBM's services offerings and software products.
Goyal began his work at IBM as a research staff member at the T.J. Watson Research Center after receiving a Ph.D. in electrical engineering from the University of Texas in Austin in 1982. He subsequently served as vice president of Services and Software, and director for Computer Sciences. He came to further prominence as CTO for IBM middelware operations, including WebSphere and MQ.
From February, 2001 to January, 2003 Goyal worked as general manager for Solutions and Strategy, IBM Software Group, and was responsible for setting business strategy for IBM's Software Group, the WebSphere Business Integration product set, and delivering industry-specific middleware solutions.
Goyal's main research interests were high-performance systems, databases and distributed systems. His early work in scalable databases became part of IBM's Universal Database (DB2) offering . His work leading to the introduction of the WebSphere product family marks him as one of the pioneers responsible for setting the early direction in Web application servers.