Drive away the incorrect unread mail count problems

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Many of you are aware that Notes provides an important feature of unread mail count on the database icon in the workspace.

Sometimes, it displays a number other than zero, even though there are no unread mails. This is partly attributed to the usage of the same workstation by many users and partly due to views/folders in your mail file not rebuilt properly.

Try either of the following steps to reset the count.

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In addition to the causes mentioned in this tip, there apparently is an unread count error caused by deleting unread mail. When an unread message is purged from the database, it seems that the problem is compounded. This situation is best corrected by the Scan Unread method mentioned.

-- Milt J.

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In relation to unread counts becoming incorrect, the solution I have found always works is:

Go to your "Views, All Documents" view. I have tried the CTRL + SHIFT + F9 before and found this does not always correct the problem. I will try the scan unread marks as a quick fix and see how this fairs.

-- Robb R.

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The only foolproof way to get those unread marks back in line is to delete all the NewMailSeqNum lines in the notes.ini.

-- Jacqueline C.

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The only absolutely foolproof way as far as I'm concerned is to go to the Properties box and enable "Don't maintain unread marks." You will never again be troubled by incorrect marks!

-- Richard H.

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