KM and the Domino developerThis is the final installment in a three-part series looking at Lotus' forthcoming knowledge management tool, Raven, and the new roles, responsibilities and career paths that will be generated for knowledge management. This week's tip looks at the role of the Raven Developer.
Raven will require the Domino Developer to acquire some new responsibilities and skills.
The Raven developer: Raven will enable companies to automatically catalog all the documents in a company and create relationships among them, taking the power of intranets and internal information portals to a new level, according to Lotus. Domino developers using Raven will take on the mantle of "technical editor," says Wendi Pohs, a Lotus user assistance manager who is writing a methodology for leveraging Raven. The job "straddles serious development and content expertise," Pohs says, as developers will build content-specific user interfaces that enable employees to easily access the documents they need.
"The [knowledge management] software will organize the documents, but you need humans to name them and give them a user-friendly interface," Pohs says.
Skills required: A hybrid of technical database design and creative skills. The user interface will be driven by content as opposed to function, Pohs says, so developers will need database and user interface design experience coupled with language skills and analytical ability. Traditional developer skills such as gathering user requirements will also be necessary.
"The development here is about meaningful ways to access information," Pohs says. "It's analogous to the role of the webmaster."
Leslie Goff is a contributing editor based in New York.
This was first published in May 2000