If your organization does not have a password recovery system in place and a user forgets his ID and password, here is a way to "manufacture" the ID. The user will then be able to access the database.
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- Have an ID with a known password.
- Go to Files - Tools - User IDs - More Options. Click on "Change name" and give the name of the user who has lost/forgot password.
- You will lose all your certificates.
- After this you have to certify the ID file the user had.
The "new" ID will have a different private/public key pair than the "old" ID. Therefore, the user will not be able to read encrypted documents, like encrypted mail he received earlier.
-- Jef D.
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