Tip

Troubleshooting Browser Login Problems

A user tries to login via IE or Netscape to a Domino server and is getting a
login error. Creating custom error messages is a very simple way to get more
information and assist in troubleshooting.
Create a database called Custom Error Messages (httperror.nsf). Make Default
access reader. Create 2 forms, one called authorerror and one called
authenerror.

The authorerror form will come up when the Database ACL is stopping an
authenticated user from getting in. Make sure that it indicates so.

The authenerror form will come up when a user is not authenticated with the
server. Make sure that it indicates so.

Make sure that you have created a Domino Configuration database DOMCFG.nsf in
the \data directory on the server.

In the Domino Config, create a Mapping Error Messages entry and fill it in
similar to below:

Error Message and Response Mapping
Site Information
Server type: Virtual Server

IP Address: 10.1.17.13
Comment: TCINET Custom Errors
Authentication Failure
Target Database file name: httperror.nsf
Target Form name: Authenerror
Authorization Failure
Target Database file name: httperror.nsf
Target Form name: Authorerror
General Error Message
Target Database:
Target Form:
Delete Document Response
Target Database:
Target Form:

Save and restart the HTTP service.

For an IE user, after 3 attempts to login, they will get the appropriate error
form.

For a Netscape user, have them hit cancel when they get the Authorization
Failed, Retry? window.

Depending on the error, you will know whether to check their HTTP Password/User
Name or the ACL of the database they are attempting to access.

Please note, this doesn't work when Session Authentication is enabled.

This was first published in November 2000

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