Troubleshooting the pesky out of office agent

If you've been pestered by users complaining that their out-of-office agent didn't run while they we away you may find this helpful.

In most cases the agent didn't run because it wasn't scheduled or wasn't set to run on the correct server but it's difficult to check this after the event. Even if they are still scheduled you can't see them using 'tell amgr sched' as usually they will not appear until after midnight and disappear after they have run at 01:00.

Using this tip you will have a historical record of the agents scheduled to run on a server.

Create a program document to list the scheduled agents amd get it to run after midnight and before 01:00 - we use 00:20. The list of scheduled agents gets written to the server log.

The command line is ...

-c "te amgr sched"

Obviously the history covers the numbers of days you maintain in your server logs so this may just be 7 but it's usually enough.

This was first published in September 2002

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