I have several questions regarding mail files. 1. Why do my users seem to be unable to specify preferences for the display of their mail files? Preview needs to be reselected at every juncture, as does default view. 2. How do specify that a person should get mail from two different addresses within the company? Can I set a person up to have more than one mail file? 3. Some people would like their mail forwarded to outside addresses while others would like to forward a message to several people from a central address (i.e. Send to department mailbox, 3 users get copies of message).
1. You did not say the version you use but I imagine it is R5. This is because the R5 mail template/files default to opening a Frameset. You cannot manipulate this to get it to show you the preview as you did in R4.x. This is a common complaint but if you use the R5 template, your options are very limited. 2. The Short Name field in the Person document is where you can specify multiple names/aliases for people. For example, I get all mail sent to Postmaster, Webmaster, Info, etc. You cannot have one person record point to more than one mail file but you can have more than one name go to one mail file. 3. Forwarding mail is simple. There is a Forwarding Address field on the Mail tab of the Person document. As for several people getting mail for a central address, just make that address a group. If mail comes in for Sales@xyz.com, then make a group called sales, and make the members whoever should get the messages. There is even a field in R5 group records for the Internet Address of that group.
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