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Alternatives to changing the mail template

What alternatives are there modifying the mail template?
Modifying mail templates is a headache for several reasons. But if you want to do so, one of the easiest ways is by adding a new agent. This adds a new choice to the pull-down Action menu. Since this does not change any existing forms, views or agents, it is a fairly clean way to modify the mail template. Of course, this will only work if you can get the feature you want from an agent.

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This was last published in January 2004

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