Do you have any benchmarking or references for staffing ratios for Notes mail administration? How many administrators per number of users supported and/or servers supported?
I don't have any benchmarks, per se, but there are some real-world references you can make. It truly depends on the complexity of the environment. I often tell smaller shops (under 100 users) to either outsource the true administration or train another IT professional (network admin, for instance) to handle the job. Having a devoted Domino administrator for less than 100 people may not make sense in some situations. If you are going to have one full-time admin, you had better have another, or have someone trained to do the job. You have to allow for vacation, sick days, training, etc. A big part of this equation is the number of servers you have. A company with 1000 users and two servers can probably be easily maintained by two full-time administrators. However, a company with 1000 users and 15 servers would need at least three administrators to handle the load.
To give you an example, I've been at two companies with approximately 2500 people. One had three full-time administrators. The other had five. The company with five administrators also had several complex applications and more servers. The one with three admins had a few apps, but it was mostly mail. So, in the end, it is a truly subjective number.
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