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Changing an unknown password in Notes

I work for a Caterpillar dealership in Charlestion, WV. I am a desktop and network support technician. I have a user here that is using a Cat software called CTS2000 that requires Notes to be installed. There is a password on Notes, and the user and his administrator have forgotten it. CTS2000 buries itself so deep in Notes, that you'd have to uninstall Notes if you uninstalled CTS. Is there any way that the password can be 'turned off' or changed without having knowledge of the current unknown password? This user makes a lot of money for this company, so any information you can provide would be greatly appreciated.


Since I don't know the software that you mention, it might be best if you call that software product vendor to get assistance on disabling the password or separating the product from Notes. They might be able to help you save your CTS data and then reinstall Notes with a new ID and password that you know the password to and make the product work again.


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