Q

Domino servers stick when replicating to primary server

My server is having a connection problem. Our primary Domino server is in Australia. All users in China receive e-mail through MCI VPN LAN. We also have a back-up server and a documentary server. We can ping and resolve the servers by name, but most users currently have been experiencing a connectivity problem while replicating with the primary server. The bar that indicates replication progress was sitting and sticking in receiving mail. When we try to open the database on the server, the window of open database sits, too; however, Notes shows the server is connected on the status bar. But We found that two users can work when switched to others' IDs that don't work originally on Notes. Normally the backup server would take over, but it isn't; only the documentary server is available.

My server is having a connection problem. Our primary Domino server is in Australia. All users in China receive e-mail through MCI VPN LAN. We also have a back-up server and a documentary server. We can ping and resolve the servers by name, but most users currently have been experiencing a connectivity problem while replicating with the primary server. The bar that indicates replication progress was sitting and sticking in receiving mail. When we try to open the database on the server, the window of open database sits, too; however, Notes shows the server is connected on the status bar. But We found that two users can work when switched to others' IDs that don't work originally on Notes.

Normally the backup server would take over, but it isn't; only the documentary server is available.

From what you have described, it sounds like you have network connectivity issues from your clients to your servers. This is especially apparent from your comment regarding "switched to others' IDs that don't work."

This comes back to the good 'ol Comms Rule: "If the OS can't see it, then neither can Notes/Domino." Given that a couple of your machines are not having any issues I would suggest that your problems are network-based, rather than Notes client-related, especially since you have indicated that the Notes clients are able to show "connected" messages in the status bar, and your replicator (dialogs/pages) are not showing "Unable to find path to server: Failed with..." errors.

However, you have suggested that you can "ping" your destination, and that suggests there is SOME connectivity at an operating-system level. This might be related to the bandwidth and availability of the connection to your servers. Try changing the time-out settings to test this.

[File] -> [Preferences] -> [User Preferences], "Ports" tab, [TCPIP Options] buttons, change the time-out interval to something fairly high (e.g., 30-60 seconds) and see if that makes any difference.

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