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E-mail attachments disappear

I have an unusual issue that Lotus Support hasn't been able to resolve. When several of my users, on different mail servers, e-mail select recipients outside of the company, their attachments are not reaching the recipient as part of the message. Usually, there is a paperclip indicating an attachment, but at the bottom of the document, rather than the file, there are hundreds of line of text. These recipients are using Outlook/Exchange for their mail.

This seems to be a new problem in the last 3-4 months -- one that I haven't been able to resolve. It seems that it only happens with specific recipients, and it most likely has to do with the conversion of the attachment -- but beyond that, I'm stumped. Do have any ideas?

That is usually caused by inline rendering of attachment files in a non-MIME compliant messaging system. Exchange should not have this problem but it does happen from time to time. You may want to see if those recipients are set to convert everything to MSFT rich text or something like that. Since it only happens to those people, they really need to find a fix, not you.

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