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Getting 'mail convert failed' error when converting names.nsf from R4 to R5

I am trying to convert our names.nsf from R4 to R5 by running the following command from the Domino console (on an AS/400):

"load convert names.nsf * pubnames.ntf"

The error I receive is:
Mail Convert Failed on names.nsf: Categories to Folders Conversion Error: To move a response document to a folder that shows response hierarchy you need to move the topmost parent of the response.
Please help!
I am not familiar with that exact error, but I would guess there is either a custom folder causing the problem, or perhaps a corrupt folder from the old template. Have you tried a design refresh or replace? Those may get past the problem.

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