Problem solve Get help with specific problems with your technologies, process and projects.

How can executives' mail show unread marks from assistants' work?

We have administrative assistants that read, delete and reply to executive e-mails. The problem is that the unread marks do not show on the executives' mail, causing confusion and double work for the admin assistant. Is there any way that you know of that will enable the admin assistants to actually work in the exec's database so the unread marks correctly reflect the work she has done? The admin assistant has the exec's password and permission has been granted via ACL's to his database. I was thinking about parameters to pass via the Notes shortcut that would actually launch Notes and open his database. Is something like this possible? I am really stuck. Appreciate any ideas or responses back.
Unread marks are based on the user ID and the database, so unless you have the assistant switch IDs to the executive, you will continue to have this issue.

Do you have comments on this Ask the Expert Q&A? Let us know.

Dig Deeper on Lotus Notes Domino Mailbox Management

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.




  • iSeries tutorials

    Search400.com's tutorials provide in-depth information on the iSeries. Our iSeries tutorials address areas you need to know about...

  • V6R1 upgrade planning checklist

    When upgrading to V6R1, make sure your software will be supported, your programs will function and the correct PTFs have been ...

  • Connecting multiple iSeries systems through DDM

    Working with databases over multiple iSeries systems can be simple when remotely connecting logical partitions with distributed ...