There isn't an easy way, and this has been debated by IBM quite a bit over the years. The ability to recall messages would be handy in this instance, but it isn't something you want available all of the time. Someone could try to retract an e-mail they sent and was read, which could cause confusion. For cases like this, I have seen people write applications that let you choose parameters such as the sender, time sent, subject, etc., and then an agent deletes the e-mail. A friend of mine wrote a very efficient app for this purpose, and it is still in use today. I would suggest going with this method if the problem happens on a regular basis.
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