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Message notification box pops up again

I have an R5 question. Many users here have the same problem. When the message notification box pops up and a user selects open mail, another notice in the inbox opens up. Have you experienced this? Help would be appreciated..
If you are using an R4 mail template with an R5 client this will happen. Upgrade the mail files to the R5 template.

Dig Deeper on Domino Resources - Part 7

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