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Messages aren't deleting according to retention set date

We are running Notes 5.0.11 server. Some users are having the problem on the mail retention issue. Multiple folders have been created and messages are moved to these folders with retention date set. But when the date is up, the messages are not deleted, and still remain in the folders. Is there anything I can check?
By retention date, I'm assuming you mean the expiry date. In order for documents to be removed, archiving needs to specify that removal of the documents is based on expiry dates.

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