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Preferences window malfunction in Domino Web Access

We are running Domino 6.5.4 FP1 on an iSeries. Most of our users access mail using Domino Web Access. Recently we have been experiencing a problem where the Preferences window opens as soon as the user logs into e-mail. The user cannot make any changes in Preferences, and existing changes are erased. Users cannot close the Preferences window, and if you try to Save and Close, the user receives a "Document has been Deleted" error window. All e-mails are affected. Any idea of what is happening here?
To be honest, I have never seen or heard of this before. My initial thought is you might have a corrupted mail template that has affected your mail files. I suggest you try reloading the design on a few files to test it out.

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