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Sametime error message during webcasts

Whenever we have 10-plus users on a webcast, we get this message: "Unable to access Sametime. Please try again later." This is a new install, and usually ST Mux has an error log in the event viewer. We are using version 6.0 2CF1. We contacted IBM on this matter, and were advised to make some registry changes to create logs. According to IBM, everything is set up correctly, but we're still having trouble. Any suggestions?
I've only seen errors like this on machines with insufficient RAM. Anything less than 1 GB of RAM will not perform well on IBM Lotus Instant Messaging.

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