I am a CLS Notes developer and I had been approached by my boss to see if I would be able to open a WordPro file that is locked. The person who locked it does not know how he did so. He created this file at home and e-mailed it to himself so that he could re-open it and keep working at the office on it, but he isn't able to open it either. The message is "[My name], this file is protected. Contact: [his name]." Is there any way to fix this problem?
The issue you are having has nothing to do with your organization's infrastructure. The user has protected the document at home, where his username may appear to be the same as that at work. However, the document has been protected with the user's "WordPro user name" (which is found in the WordPro preferences under user setup).
Your user with either have to:
- change their work preferences to match those at home through the Username information found in [File] -> [User Setup] -> [WordPro Preferences] under the "Personal" tab (unlikely to work),
- open the file at home, remove the protection on the document and then send it back to the work e-mail address or
- crack the password.
To change the document security, Open the WordPro file, choose [File] -> [Team Security] and change all settings back to "Anyone (Unprotected)," save the file and then e-mail it again. Make sure that the document is sent using [File] -> [Team Mail] , not thorough [Team Review], which may re-enforce security again. Alternatively, simply attach the file to a new e-mail message.
A utility is available from Thegrideon.com that may be able to remove the password from this file.
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