Users cannot compact their mailboxes

Whenever a user tries to compact their mail database by going File -> Database -> Properties -> i -> Compact, the database does not compact. The "%used" still stays about 47%. Any suggestions would help.
It is quite possible that the files are in use, as the standard client-launched compact is a copy style compact. I would suggest a weekly or semi-weekly program document be setup to run during non-business hours. Set it up to compact all databases with more than 10% white space. Your program document would have a "-S 10" command line.

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