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RPR Wyatt banks on Domino with e-Support

Lotus Notes and Domino are a long way from being obsolete.

That was the message sent by RPR Wyatt Inc., a Phoenix, Ariz.-based provider of administration and development e-support for Lotus Notes, when it purchased InfoImage, Inc.'s Domino Support Service business.

In fact, RPR Wyatt was formed by a group of InfoImage employees after InfoImage decided last year that it would shift its emphasis toward supporting Microsoft-related technology, rather than Lotus products.

"I think with InfoImage [clients] were getting certainly a high level of service, but with InfoImage making the shift to Microsoft, with the decision portal market, the writing was on the wall that they would have to start downsizing their market," said Ron Gilbert, president of RPR Wyatt.

Gilbert was part of the group that left InfoImage. He said RPR Wyatt was created because of the long-term need for e-support for Lotus technology.

"It [the decision to create the new company] was to stay solidly in the Lotus, IBM camp, which we enjoy working in and have a lot of faith in," Gilbert said.

Unlike many corporate splits, the creation of RPR Wyatt and the transition of assets and intellectual property were quite amicable, according to Gilbert.

In advance of the public announcement, all of the InfoImage clients to be affected were notified of the impending ownership change.

Those notifications were followed up by full briefings from both companies, as well as personal phone calls by Gilbert to each of his new clients.

Gilbert said RPR Wyatt's new clients enjoy the same high quality administration software, remote administration and development e-Support for Lotus Notes and Domino that they did with InfoImage.

"Feedback has been pretty positive, and it has been a trouble-free transition," he said.

Despite the trend in the technology industry encouraging young companies to grow as fast as possible, Gilbert said RPR Wyatt's primary concern is taking care of its existing client base.

"We want to keep our focus on the fact that we've been successful with responsive service, and we want to be extremely careful that we don't grow beyond our ability to provide that," he said. "Growth will come by doing a good job."

Dig Deeper on Domino Resources - Part 6

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