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Quick Takes: Executives on the move

TransCom knowledge management names new CEO

Dr. Timothy C. Blackburn has been appointeed chief executive officer of TransCom Software Inc., a San Francisco developer of knowledge management programs for the Internet and corporate intranets. He will report to the founder and chairman, Vin Hillsdon. TransCom is known for its use of agent technology to reclassify and re-categorize document-based knowledge so individuals and groups get the right information in the right format at the right time. Blackburn joins TransCom from his position as senior consultant with the San Francisco firm, Towers Perrin. He also served as CEO of SERENA Software International in San Francisco.

Lotus exec joins AC&E

Neal Starkey, chief technology officer of IBM's Lotus/Databeam division, has been named to the board of directors of AC&E Limited , a provider of innovative interactive multimedia communications management tools and services. AC &E also just received a $2.25 million equity investment from NextGen Capital, L.L.C., an early stage venture capital firm in the mid-Atlantic region. The money will be used to expand marketing efforts and enhance the 20-person company's infrastructure support.

New distance learning course on XML for Domino developers

The Learning Continuum Co., Boca Raton, Fla., has introduced a distance learning course, "R5 Beginner XML for Domino." XML is the technology driving everything from structured Web content to business-to-business transactions. TLCC's course teaches the fundamentals of XML and how to use it in Domino applications. Topics include the syntax for creating well-formed XML documents, use Domino forms and pages to represent XML data, create a Domino view design to display multiple Notes documents as XML, and create LotusScript and Java agents to parse, transform, export, and import XML data in Domino applications. This course is written exclusively for Domino developers and contains many live demonstrations and activities.

New knowledge management product

PeopleSupport Inc., leading provider of e-customer relationship management solutions in Los Angeles, Calif., has made its Tier Zero Self Help services available. The services combine the technologies of natural language query with a robust back-end data mining and analysis engine. The PeopleSupport Tier Zero 1.0 service has an integrated agent-facing application that enables customer service agents to quickly search a company's knowledge base, leveraging the effectiveness and efficiencies of the agents, while ensuring consistent responses. PeopleSupport's Tier Zero Self Help is a component of the company's fully integrated eCRM platform. To ensure accurate responses, PeopleSupport has created an in-house knowledge management practice staffed on a round-the-clock basis by trained knowledge engineers. The agent-facing applications in the Tier Zero service learn from content builders that mine e-mail and chat, as well as questions to the Tier Zero system, and continually update the knowledge-based according to customer feedback.

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