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12 Hour business day

This tip describes configuring your system for a 12 hour business day.

When a user faces any problem, help desk creates a ticket for him/her and put a time stamp on it. We want to track how many business hours took to solve a problem. Our Business hours are 6:00 AM to 6:00 PM, from Monday to Friday. So if a ticket has been reported outside of this window then Adjusted Time should be next day i.e. Next business day at 6:00 AM.

@If(OpenDate = ""; 
@Return(""); @Success);
WeekDay := @Weekday(OpenDate);

DayAdjust := @If(
WeekDay = 6 & 
@Hour(OpenDate) >= 18   ;  
WeekDay = 7;              2;
WeekDay = 1;              1;
@Hour(OpenDate) >= 18;          
 1;                              0);

TimeAdjust := @If (@Hour
(OpenDate) < 6 | DayAdjust != 0;
 "06:00 AM"; "");

AdjDate := @Text(@Adjust
( @Date(OpenDate) ; 0; 0; 
DayAdjust; 0; 0; 0));

@If( DayAdjust = 0 & TimeAdjust = ""; 
OpenDate; @TextToTime(AdjDate 
+ " " + TimeAdjust))
This was last published in January 2003

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