Manage Learn to apply best practices and optimize your operations.

Assign Trouble Ticket

This is something you will get back for sure in every help desk alike or TS/CS
application. This solution works fine and doesn't need any further code.
It generates a Troubleticket code (part of your name and follow-up number) uses
profile document feature

This relies on unique 3 initials
Update number here rather than when saving to avoid duplicates
Handle new person with no Profile Doc correctly

Example output : STE-23
env := @GetProfileField("Personal Profile";"RequestNumber";@UserName);
number := @If(env = ""; "0";env);

@SetProfileField("Personal Profile";"RequestNumber";@Text(@TextToNumber(number)
+ 1);@UserName);
@SetProfileField("Personal Profile";"RequestNumber";"1";@UserName);

prefix := @GetProfileField("Personal Profile";"RequestNumberPrefix";@UserName);

@UpperCase(@Left(@Name([CN]; @V3UserName); 1)) +
@UpperCase(@Left(@RightBack(@Name([CN]; @V3UserName); " "); 3)));
@SetProfileField("Personal Profile";"RequestNumberPrefix";prefix;@UserName)

prefix + "-" + @Text(@TextToNumber(number) + 1)

This was last published in November 2000

Dig Deeper on Domino Resources - Part 2

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